PM Health and Life Care Private Limited (hereinafter referred to as “We”, “Us”, “Company” or “Our”) is concerned about the privacy of the users (hereinafter referred to as “You”, “Your” or “User”) of its website (“Site”) located at and has provided this privacy policy statement (the “Privacy Policy”) to familiarize You with: the manner in which Company collects, uses and discloses Your information collected through the Site.
  1. Purpose

    1. The purpose of this policy is to ensure that the information of / provided by any Users visiting the Website is stored in accordance with the applicable laws. The information stored in such manner shall be protected by PM Health and Life Care Private Limited (“Company”) via a secure server software, which is the industry standard and among the best software available today for secure transactions.
    2. Company’s Privacy Policy explains:
      • What information is collected and why such information is collected;
      • How such information is used;
      • How such information can be accessed and updated.
    3. Company has tried to keep the Privacy Policy as simple as possible. We value the trust You place in Us. That is why We insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about Our information gathering and dissemination practices.
  2. Information We Collect

    1. Depending upon the activity you wish to carry out on the Site, the information provided to Us shall be identified either as mandatory or voluntary. An activity which requires information to be mandatorily provided shall not be engaged if You abstain from providing such information.
    2. Personal Information:This includes the information that can be used to uniquely identify or contact You. In order to avail the services provided by Us, We may collect a variety of Personal Information, including but not limited to, Your name, postal address, phone number, email address, contact preferences, etc. The term "Account" as referred to in this Privacy Policy shall mean and include the Account held by the User with Company (administered by a password) for using the services as provided by Company.
    3. The Personal Information is collected from You in a voluntary fashion when You set up an Account with Us. Certain activities, such as placing a purchase order, require You to register on Our Site. The Personal Information referred to in this section shall apply to all orders not including Prescription Drugs (as defined under Section 5 below).
    4. You are required to ensure that Your contact information and preferences are accurate, complete and up to date by logging into Your Account. We shall also make reasonable efforts to provide You with the opportunity to request correction of data relating to Your Personal Information if the same is inaccurate or delete the data. Further, We may decline to process requests which We find to be contrary to the terms laid down under this Privacy Policy, Our terms and conditions ("Terms and Conditions") or any applicable laws, require disproportionate technical effort, jeopardize the privacy of others or are extremely impractical.
    5. Your Personal Information will be kept confidential to the maximum possible extent and used to support Your relationship with Company, to notify You of the status of the orders You have placed, the time required in order to process you order, to clarify any discrepancies which may arise on Your placing of an order, and other related functions provided by Company.
    6. By using this Site and the products and services provided on the Site, You agree and You also acknowledge that with respect to certain activities, the collection, transfer, storage and processing of Your information may be undertaken by trusted third party vendors or agents of Company such as credit card processors, web hosting providers, communication services, and web analytic providers etc.,, to help facilitate Us in providing certain functions.
    7. Non-Personal Information: Non-Personal Information is any information that does not reveal Your specific identity, such as, browser information, information collected through Cookies (defined below), pixel tags and other technologies, demographic information, etc. As is true with most websites, Our Site gathers some information automatically when You visit the URL of the Site and stores it in log files. When You use the Site and the services provided, We may collect certain information about Your computer to facilitate, evaluate and verify Your use of the Site, and the products and the services available on the Site. For example, We may store environmental variables, such as browser type, operating system, speed of the central processing unit (CPU), referring or exit web pages, click patterns and the internet protocol (IP) address of Your computer. This information is generally collected in aggregate form, without identifying any user individually.
    8. Cookies: Cookies are pieces of information that are stored on a User’s PC when the User accesses a Website. The Site may use temporary cookies to help you access some of the special functions within the database driven areas of PMHCL’s site. Once you leave our Site, these cookies expire. Cookies do not collect personal identifying information about the user.
  3. Information Security

    1. We work hard to protect You from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. Pursuant to the same, we:
      • Encrypt our services using secure server software, which is the industry standard and among the best software available today for secure transactions.
      • Review our information collection, storage and processing practices, including physical security measures to guard against unauthorized access to systems.
      • Company does not rent, sell or share Your Personal Information with third parties or non-affiliated companies except to provide the services You have requested. We limit the disclosure of Personal Information to Our employees, independent contractors including vendors, affiliates, consultants, business associates, service providers and distributors of Our services, on a “need-to-know” basis, and only if the disclosure will enable that entity to provide Us with business, professional, or technical support or fulfill Your request.
  4. Information We Share

    1. Company may disclose any information provided by You on the Site as may be deemed to be necessary or appropriate: (a) under applicable law, including laws outside Your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside Your country of residence; (d) to enforce Our Terms of Use; (e) to protect Our operations or those of any of Our affiliates; (f) to protect Our rights, privacy, safety or property, and/or that of Our affiliates, You or others; and (g) to allow Us to pursue available remedies or limit the damages that We may sustain.
    2. We may share Personal Information with other corporate entities and affiliates to:
      • Help detect and prevent identity theft, fraud and other potentially illegal acts;
      • Correlate related or multiple accounts to prevent abuse of Our services; and
      • To facilitate joint or co-branded services that You request for where such services are provided by more than one corporate entity.
    3. We may disclose Personal Information to:
      • Third parties in good faith, and such disclosure shall be reasonably necessary to enforce Our Terms of Use or the Privacy Policy, or to respond to claims of violation of third party rights through advertisements, postings or other content;
      • To Company’s third party providers who provide goods / services such as contact information verification, payment processing, order fulfillment, customer service, website hosting, data analysis, infrastructure provision, IT services, auditing services and other similar services to enable them to provide the relevant services; WE SHALL NOT BE RESPONSIBLE OR LIABLE FOR VENDORS’ / SUPPLIERS USE OF YOUR PERSONAL INFORMATION.
  5. Prescription Orders

    1. Certain orders which You may wish to place on the Site, such as the purchase of medicines / drugs which require a prescription ("Prescription Drugs"), needs You to mandatorily upload onto the Site, a valid prescription obtained from a certified medical practitioner in accordance with the applicable laws ("Doctor"). Such an upload generates a Unique Prescription ID, which allows You the facility of placing further orders based on such a prescription, subject to Our Site’s Terms and Conditions. You agree and acknowledge that random calls shall be made by Us to the Doctor issuing such a prescription in order to confirm / verify an order placed by You. The choice to provide Us with Personal Information is always Yours. However, Your decision to withhold particular details may limit the products and services We are able to provide. If We are unable to accommodate Your request based on the information that has been provided, We may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file containing contact history that is used for customer inquiry purposes.
    2. All orders placed for Prescription Drugs are required to be done, in accordance with applicable laws, under the supervision of a registered pharmacist ("Registered Pharmacist"). In compliance of the above, such Prescription Orders shall be subject to stringent verification by Us in order to avoid any misuse of the services provided by Us as provided for in Company’s Terms and Conditions. All additional Personal Information required while processing such Prescription Orders, including, but not limited to, medical records, ailments and disorders shall be subject to the same stringent confidentiality requirements as provided for under Section 3 of this Privacy Policy.
  6. Retailers

    1. Company allows licensed sellers (“Retailers”) to make use of Our Site to sell medicines, including but not limited to, Prescription Drugs, Over-The-Counter Drugs and healthcare products (“Products”). We mandatorily require any Retailer registering on Our Site to hold a valid license and employ a Registered Pharmacist in accordance with applicable laws, subject to Our Terms and Conditions and Our Terms of Use as provided for below. Only prior to the verification and acceptance of such registration by Us are the Retailers allowed to sell Products to Users.
  7. Change in Privacy Policy

    1. The User acknowledges that becoming a User of the Website and its Services signifies their assent to this privacy policy. PMHCL may update this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way PMHCL treats User's personally identifiable information, PMHCL will display a notice on the Website or send Users an email, as provided for above. Unless stated otherwise, PMHCL’s’s current privacy policy applies to all information that PMHCL has about Users and their account. Notwithstanding the above, PMHCL shall not be required to notify the Users of any changes made to the privacy policy. If a User uses the Services after notice of changes have been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed practices.
  8. Advertisements

    1. Some of the advertisements You see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about You and Your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand Your interests and deliver to You advertisements that are tailored to Your interests.
    2. Please remember that the Company does not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this Privacy Policy.
  9. Choice/Opt-Out

    1. Company provides all its Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Us or on behalf of Our partners after setting up an Account.
    2. If You want to remove Your contact information from all Our lists and newsletters, please write to us at with “unsubscribe” as the subject.
  10. Questions

    1. Questions regarding this Privacy Policy should be directed to the following address: PM Health & Life Care Pvt Ltd No.51, HAL 2nd Stage Kodihalli Bangalore 560008 Karnataka.
  11. Disclaimer

    1. Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user's account and/or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise. The terms in this agreement may be changed by Company at any time. Company is free to offer its services to any client/prospective client without restriction.
    2. The dropdown list provided while placing an order is merely for ease of reference for choosing the Prescription Drug(s) as mentioned on the valid prescription, uploaded on the Site;
    3. The dropdown list in no manner a suggestion of a substitute by the Site/ Company;
    4. No drugs shall be dispensed if they do not match the Prescription Drug(s) as specified on the prescription or are in contravention of any of the applicable laws and consequently, an order will be cancelled;
    5. All orders placed on the Site should be in conformity with the terms and conditions as stated on the Site (“Terms”);
    6. The Company reserves the right to cancel / refuse dispensation of any Prescription Drug if the contents of the prescription do not match the order placed on the Site.
    7. By registering or by using this Site, you explicitly accept, without limitation or qualification, the collection, use and transfer of the Personal Information provided by you in the manner described in this Privacy Policy.
    8. Please read this Privacy Policy carefully as it affects your rights and liabilities under law. If you do not accept the Privacy Policy stated herein or disagree with the way we collect and process personal information collected on the Site, please do not use it.